Refund policy

Shipping

Orders are typically shipped within 10–14 days, depending on product availability and your delivery location.

Returns & Exchanges

We have a 14-day return and exchange window, which means you have 14 days after receiving your order to request a return or exchange.

To be eligible, items must be unworn, unused, with tags attached, in their original packaging, and accompanied by proof of purchase.

To initiate a return or exchange, please contact us at hello.rare.reach@gmail.com.

Once your request is approved, we'll share the return instructions and shipping details. Items sent back without initiating a return or exchange request first will not be accepted.

Exchanges

We offer free exchanges on all regular-priced products, subject to availability.

For sale items and products purchased as part of a bundle, exchanges are available at a flat fee of ₹150, subject to availability.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can make it right.

Non-Returnable Items

The following items are not eligible for returns:

• Sale items

• Products purchased as part of a bundle

• Gift cards

Returns & Refunds

Returns for regular-priced products are accepted at a flat fee of ₹150, which will be deducted from your refund amount.

Once we receive and inspect your returned item, we'll notify you of the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days, after deducting the ₹150 return fee. Please note that your bank or payment provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello.rare.reach@gmail.com.