Refund policy

This policy applies to every order shipped to an address outside India. It replaces our Indian Shipping Policy and Exchanges & Returns Policy for international orders. Please read it in full before placing your order.

1. Fit Check Before You Order

We're a fit-first brand, and fit is the one thing we can't fix after an international order ships. So before you buy, use our free Fit Check:

• Run our AI Style Analysis on the website for your height band and size, or
• Message us on WhatsApp at +91 83686 55314 with your height, waist, hip and the style you're considering. We'll confirm your size within one business day.

Fit Check is free and takes a few minutes. Because exchanges and returns are not available on international orders, we treat your order as confirmation that you have checked your size.

2. Where We Ship

We ship to the countries listed at checkout, grouped into regional zones (North America, UK & Europe, Middle East, Asia, Oceania, and others). If your country does not appear at checkout, write to us and we'll confirm whether we can serve it.

3. Pricing, Payment & Currency

• All international orders are prepaid. We do not offer Cash on Delivery.
• We accept credit and debit cards and PayPal.
• Prices are charged in Indian Rupees (INR). Your bank or card issuer sets the exchange rate and may apply a foreign-transaction fee; these are outside our control.
• International prices on our website differ from our Indian prices.

4. Shipping Charges

Shipping is charged by destination zone and parcel weight, and is shown at checkout before you pay. Shipping charges are non-refundable in all circumstances.

5. Dispatch & Delivery Timelines

• Dispatch: within 2 to 5 business days of your order.
• Delivery: 7 to 10 business days after dispatch for most destinations.

Business days exclude Sundays and Indian public holidays. These are estimates, not guarantees. Customs clearance, local holidays, weather and carrier disruptions can add time and are outside our control. Once your order ships, you'll receive tracking details by email and SMS.

Your carrier may leave the parcel at your door or mailbox if a signature is not required under local practice. We are not responsible for parcels after a confirmed delivery.

6. Customs Duties, Taxes & Import Charges

Our prices and shipping charges do not include customs duties, import taxes, VAT, GST, brokerage or handling fees charged by your country or the carrier. These are your responsibility and are usually collected before or at delivery.

Duty and tax rules differ by country and change over time. We cannot estimate them for you. If you'd like to understand what to expect, check with your local customs authority before ordering.

Refused or unpaid deliveries: If a parcel is refused, duties are not paid, or the parcel is returned to us for any reason attributable to the customer, no amount is refundable: not the product, not the shipping, not any store credit. Return-to-origin shipping and any duties billed to us typically exceed the value of the order, which is why we cannot make exceptions.

7. Address Accuracy

Please check your shipping address, postcode and phone number carefully. Orders undeliverable because of an incorrect or incomplete address are treated the same as refused deliveries under section 6. We cannot change the address once an order has been dispatched.

8. Cancellations

You may cancel an international order within 48 hours of placing it, provided it has not yet been dispatched, whichever comes first. Email us with your order ID. After 48 hours, or once dispatched, orders cannot be cancelled or changed.

9. Exchanges & Returns

International orders are final sale. We do not offer size exchanges, style exchanges, returns or refunds on international orders, including for fit, change of mind, colour perception or occasion. This applies to all products, including sale items, bundles and gift cards.

Items sent back to us without prior written approval will not be accepted and will not be refunded or credited.

10. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, has a manufacturing defect, or is not what you ordered, we will make it right.

• Contact us at hello.rare.reach@gmail.com within 48 hours of delivery with your order ID.
• An unboxing video is mandatory. It should show the sealed package being opened and the product received. Claims without a clear unboxing video cannot be considered.
• Once verified, we issue store credit for the product value, valid for 90 days against any future purchase on our website. We may ask you to send photographs of the issue; we will not normally ask you to ship the item back.

Wear-and-tear, damage after delivery, variations in fabric or print inherent to handmade or natural products, and sizing or fit are not defects.

11. Lost or Undelivered Parcels

If the carrier confirms a parcel is lost in transit before delivery, we will issue store credit for the product value, or re-ship where stock allows. Parcels showing as delivered by the carrier are not treated as lost; please contact your carrier first.

12. Store Credit

Store credit issued under this policy is valid for 90 days from the date of issue, can be used against any product on our website, is non-transferable and cannot be exchanged for cash or applied to shipping charges.

13. Final Note

All claims are subject to verification. RareReach reserves the right to decline claims that do not meet the requirements above, and to update this policy at any time; the version live on our website on the date of your order applies.

Need Help?

Email: hello.rare.reach@gmail.com
WhatsApp: +91 83686 55314