Refund policy

We're a fit-first brand. If your size isn't right, we'll get you into the right one, and exchanges are our default, and we make them easy. Monetary returns are available in specific cases, outlined below. Please read this policy carefully before placing your order or raising a request.

1. Exchange & Return Window

You have 7 days from the date of delivery to raise an exchange or return request. Requests raised after this period may not be eligible.

2. Exchanges: Our Default Remedy

If your size isn't right, an exchange is the quickest way to sort it, and we've built the process to be as smooth as possible.

How our exchange works:

• Once your exchange request is approved, we ship your new size first. You don't wait for us to receive the original piece before your replacement is on its way.
• After you receive your new size, we arrange a reverse pickup of the original piece.
• The original piece must be handed over to our pickup partner in its original condition: unworn, unwashed, with all tags and packaging intact.

Exchange fees:

• Your first size exchange is free.
• From the second exchange onwards, a ₹100 exchange fee applies, along with reverse pickup charges of ₹150 per piece.

Returning the original piece:

Because we ship your new size in advance, the original piece must be returned within 7 days of you receiving your exchange. If the original piece is not handed over within this window, or is returned worn, damaged, or without tags, the full price of the retained original piece becomes payable, or the exchange will be treated as an additional order.

Exchanges are subject to product availability. We recommend checking our size guide carefully before ordering. If you need help choosing your size, please contact our team before placing your order.

3. Returns

Where an item is eligible, a monetary return may be raised within the 7-day window. Returns are processed as follows:

• The item must be returned in its original condition: unworn, unwashed, unused, with all original tags attached, in its original packaging, and accompanied by proof of purchase.
• Items with stains, odours, makeup marks, damage caused after delivery, or any signs of wear will not be accepted.
• Reverse pickup charges of ₹150 per piece may be deducted from the refund or store credit.
• Once we receive and inspect the returned item and confirm it meets our eligibility requirements, the refund, where applicable, is processed to the original payment method within 7 working days.

Your bank or payment provider may take additional time to reflect the refunded amount in your account. RareReach reserves the right to reject a return if the product does not meet the above requirements.

4. How to Initiate an Exchange or Return

Contact us at hello.rare.reach@gmail.com or +91 83686 55314 with your order ID and the reason for your request. Once reviewed and approved, we'll share the applicable instructions.

Please note that items sent back without first raising and receiving approval will not be accepted.

5. Payment & Cancellations

• We are a prepaid-only brand. We do not offer Cash on Delivery.
• Orders can be cancelled before dispatch. Once an order has been dispatched, it can no longer be cancelled, and any change must be handled through our exchange or return process after delivery.

6. Store Credit

Where store credit is issued under this policy, it is valid for 90 days from the date of issue and can be redeemed against any future purchase on our website. Store credit is non-transferable and cannot be exchanged for cash.

7. Limited Edition Products

Limited Edition products are available in limited quantities. While we will make every effort to facilitate a size exchange, we cannot guarantee that the requested size will be available at the time your exchange request is processed.

If your requested size is unavailable, you may be offered an exchange for another available style, or store credit, where applicable. Availability is subject to stock at the time the exchange is processed.

8. Bundle & Combo Orders

• Bundle and combo orders are not eligible for regular monetary returns.
• Where an eligible item from a bundle qualifies for return and is returned in its original condition, store credit may be issued, where applicable.
• Exchanges for bundle or combo products remain subject to product availability and the applicable exchange terms.

9. Sale Items & Gift Cards

The following are not eligible for monetary returns: sale items, gift cards, and bundle/combo products (subject to the terms above). Any exchange eligibility for these products is subject to the applicable exchange policy and product availability.

10. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible.

An unboxing video is mandatory for us to review any claim relating to damaged, defective, or incorrect items. The video should clearly show the package being opened and the product received. RareReach reserves the right to review and verify the claim before providing an appropriate resolution.

11. International Orders

International orders are final sale. We do not offer returns or exchanges on international orders, except in cases involving a verified manufacturing defect or an incorrect item received. An unboxing video is mandatory for such claims.

Any customs duties, import taxes, brokerage fees, or other local charges imposed by the destination country are the responsibility of the customer.

12. Rejected Returns

If a returned product does not meet the eligibility requirements (for example, if it shows signs of wear, stains, odours, makeup marks, has been washed, or is returned without the required tags or packaging), RareReach may reject the return or exchange request.

In such cases, we will share photographic evidence of the item's condition on receipt before any decision is finalised. Where a rejected item needs to be sent back to the customer, the applicable shipping charges may be borne by the customer.

13. Final Note

All exchanges and returns are subject to product eligibility, verification, and stock availability. RareReach reserves the right to approve or reject requests that do not meet the requirements outlined in this policy.

Need Help?

Email: hello.rare.reach@gmail.com
Phone: +91 83686 55314