Shipping policy
We're committed to delivering fashion that fits, without the fuss. Here's everything you need to know about how your order is processed, shipped, and delivered.
1. Where We Ship
We deliver to all serviceable PIN codes across India. Availability may vary based on courier coverage in your area.
2. Prepaid Orders Only
We are a prepaid-only brand. We do not offer Cash on Delivery.
3. Order Processing & Dispatch
Orders are currently dispatched within 5 to 6 business days of being placed.
For some styles, dispatch may take longer due to product availability, finishing requirements, or high order volumes.
4. Delivery Timelines
Once dispatched, estimated delivery times are:
- Metros: 2 to 4 business days
- Other cities: 4 to 6 business days
- Remote areas: 6 to 10 business days
These are estimates and may vary due to weather, holidays, high volumes, or courier delays. Sundays and public holidays are not business days.
5. Shipping Charges
Shipping is free on all packages under 1 kg, with no minimum order value. Any applicable charges are shown at checkout before payment. Shipping charges are non-refundable.
6. Tracking Your Order
Once your order ships, you'll receive tracking details by email and SMS. You can also track it in the "Track Order" section on our website. Tracking may take a little time to activate after dispatch.
7. Cancellations & Address Changes
Orders can be cancelled before dispatch. Once an order has been dispatched, it can no longer be cancelled or changed.
Please make sure your shipping details are correct. We're not responsible for delays or failed deliveries caused by incorrect addresses, PIN codes, or contact details. If you spot an error, contact us as soon as possible. Changes may not be possible once the order is dispatched.
8. Delivery Reattempts
Our courier partners attempt delivery up to 3 times. If delivery fails, the order may be returned to us and can be reshipped once you confirm. Additional shipping charges may apply for reshipment.
9. Split Shipments
Orders with multiple items may be shipped in separate consignments based on availability. Items ready for dispatch may ship first, with the rest to follow. Tracking is shared separately for each shipment.
10. Exchanges & Reverse Pickup
If you need a different size, we ship your new size first. Once you receive it, we arrange a reverse pickup of the original piece.
- Reverse pickup is arranged through Delhivery and is subject to serviceability at your PIN code.
- The original piece must be handed over within 7 days of receiving your exchange, in original condition with tags intact.
- Your first size exchange is free. From the second exchange onwards, a ₹100 exchange fee applies.
- Reverse pickup is charged at ₹150 per piece, where applicable, and may be deducted from any refund or store credit.
For full eligibility and conditions, please see our Exchanges & Returns Policy.
11. Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, an unboxing video is mandatory for us to review your claim. The video should clearly show the package being opened and the product received. Claims without a valid unboxing video may not be eligible for resolution.
12. International Shipping
We ship to select international destinations. For international enquiries, write to us at hello.rare.reach@gmail.com.
International delivery times vary by destination, customs clearance, and logistics. Applicable charges and estimated timelines are shared before your order is processed.
International orders are final sale. We do not offer returns or exchanges on international orders, except for verified manufacturing defects or incorrect items (unboxing video required).
Any import duties, customs charges, taxes, or brokerage fees imposed by the destination country are the customer's responsibility.
13. Delivery Delays
We make every effort to meet our estimated timelines, but delays can happen due to weather, high order volumes, courier disruptions, holidays, or other factors beyond our control. Thank you for your patience.
14. Returns & Exchanges
All returns and exchanges are governed by our Exchanges & Returns Policy, including the 7-day window, condition requirements, limited-edition availability, bundle eligibility, refund timelines, and verification requirements.
Need Help?
Email: hello.rare.reach@gmail.com
Phone: +91 83686 55314